Comparison Shopee vs Lazada Malaysia

I did my own comparison between the most popular e-commerce platform in Malaysia, Shopee & Lazada.

At first I like Lazada thanks to its smooth user interface and good delivery. But in one of my purchase I got issue with the seller and I’m unable to contact Lazada. Lazada is like a total AI platform without people interaction.

While Shopee is more human platform because you can contact Shopee and get replied from a human agent.

Thumbs up means it a win over its competitor while thumb down, the platform loses to its competitor. But it doesn’t mean if thumb down it is not worthy or reliable.

It is my way in making easy evaluation.

Below is my comparison and with it details comparison.

shopee lazada comparison
shopee lazada comparison

My preference is buying at Shopee if I can’t find an item at Shopee or I find that it is cheaper at Lazada then only then I proceed buying at Lazada.

Order Cancellation

Shopee

Cancellation by Buyer

Shopee still allows buyers to cancel order even after the item has been packed and on the way for delivery.

You just need to click cancel and choose the cancellation reason.

shopee cancellation reasons
shopee cancellation reasons

So far I have done 2 cancellations due to sellers unable to deliver on time. I got the full refund without problem.

shopee cancellation
shopee cancellation
shopee cancellation
shopee cancellation

Cancellation by Shopee System

Shopee also will cancel an order, if they find some problems with the seller delivery or the seller himself.

I also received full refund when order is cancelled by Shopee system. Unfortunately Shopee doesn’t notify you via email or gives any discounts like Lazada.

shopee cancellation by system
shopee cancellation by system

 

Lazada

Cancellation by Users

I never able to cancel my order in Lazada because there is no option to cancel after the order is packed even though it is very late in delivery.

Lazada only mentions we can reject the order by rejecting it at door step which is impossible to do because most of the time you are not at home when the item arrives at door step.

lazada cancellation
lazada cancellation

Cancellation by Lazada System

Fortunately Lazada will auto cancel an order and gives full refund if the order is late for delivery.

At same time Lazada will notify you via email on the cancellation and gives you discount voucher of RM4 valid within 60 days.

lazada cancellation by system
lazada cancellation by system
lazada email cancellation with discount voucher
lazada email cancellation with discount voucher

Winner: Draw

Loyalty Program

Shopee

At Shopee, you earn Shopee coins when you buy at Shopee and when you give rating of your purchased items.

shopee earn coins by giving rating
shopee earn coins by giving rating

You can use the Shopee coins to get discount for your future purchases.

Lazada

While Lazada, it doesn’t have its own loyalty program. It leverages on BCard. Whenever you complete your order payment, you can insert your BCard numbers.

Winner: Shopee

Delivery

Shopee

Orders Summary Delivery Status

shopee orders summary delivery status
shopee orders summary delivery status

Tracking Goods

Shopee tracking goods depends on logistics company use to deliver the item. J&T Express gives details information up to their delivery boy phone number for you to contact them directly.

While Pos Laju will give only summary info.

Due to non standardized information from different logistics companies, it is hard for to really understand meaning of each information.

shopee delivery J&T Express
shopee delivery J&T Express
shopee delivery pos laju
shopee delivery pos laju

Delivery Notification

Shopee doesn’t notify you via email if the items are shipped out.

It will notify you via its mobile application.

At same time, the dispatcher will call you the check whether you at home or no. If not, he would just put it at your mailbox. But I notice, this is not standard practice. It is more depending on the dispatcher.

Lazada

Orders Summary Delivery Status

lazada orders summary delivery status
lazada orders summary delivery status

Tracking Goods

Lazada has good standardized tracking goods information regardless logistics companies used for the delivery.

It also will auto refund your money in case the item is not delivered within stipulated time.

lazada delivery - auto refund if not delivered within stipulated time
lazada delivery – auto refund if not delivered within stipulated time

Delivery Notification

Lazada will email you, once the item is ready to be shipped out. It means either by today or tomorrow the item will arrive at your home.

When the item is delivered, it will send another email notification.

Besides the dispatcher will WhatsApp you directly informing that he already delivered the item.

lazada delivery whatsapp
lazada delivery whatsapp

Winner: Lazada

Payment Security

Shopee

Whenever you pay using credit card, Shopee will ask TAC to authorize the payment.

Lazada

If you already save your credit card information in Lazada system, whenever you pay using credit card, Lazada will not ask for TAC to authorize the payment.

Winner: Shopee

Support

Shopee

Email Support

Shopee does have email support and I sent few emails and I got replied in within 1 business day and it solves all my problems.

FAQ

It also have FAQ but sometimes hard to find the information you want but luckily Shopee has the email support.

Live Chat

So far Shopee doesn’t have Live Chat support.

Lazada

Email Support

Surprisingly Lazada doens’t have email support like Shopee.

FAQ

Lazada also has FAQ and its FAQ have images to make you understand better.

Live Chat

Lazada has interactive Live Chat. It is not live chat between you and customer service agent but it is more like FAQ section with interactive interface.

Winner: Shopee

 

Shopee Malaysia Automatically Cancelled My Order

I was surprised suddenly my order at Shopee Malaysia was cancelled by them. It seems the shop was also banned from Shopee.

order cancelled automatically by shopee
order cancelled automatically by shopee

So I emailed Shopee asking about this, their formal answer was they will refund the money within 7 to 14 working days without giving details why the order was cancelled.

shopee email response on order cancellation
shopee email response on order cancellation

Fortunately, I received the refund. It makes you feel more confident in buying from Shopee website.

shopee order charged to my credit card
shopee order charged to my credit card
shopee refund of my credit card
shopee refund of my credit card

 

Cancel Order At Shopee

I ordered Pokemon rubbers from a seller. Shopee website informed that it would be delivered in a month after order date.

After one month, when I follow up, the seller informed it couldn’t be delivered. She is not sure when it will be delivered.

So I decided to cancel my order.

cancel order at shopee
cancel order at shopee

If the order is already 3 days old, you must get seller’s approval to cancel order. If seller won’t approve, Shopee will do deliberation.

To avoid any issue, I chat with seller to approve my order cancellation because it is too long. Fortunately she agreed to it.

chat with seller on cancellation
chat with seller on cancellation

Email Cancellation Confirmation from Shopee

email cancellation from shopee
email cancellation from shopee
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Refund Of Cancelled Order

Order Cancellation

cancelled shopee order
cancelled shopee order

My credit card bank statement

Shopee refund my cancelled order
Shopee refund my cancelled order

As you can see, I received on same day after approved cancellation. Based on Shopee SOP, it would take them at least 3 working days.

So to cancel order for more than 3 days

1) Have a good reason
2) Get seller’s approval by informing her directly via Shopee Chat.