Shopee Automatically Cancelled My Order

I was surprised suddenly my order at Shopee was cancelled by them. It seems the shop was also banned from Shopee.

order cancelled automatically by shopee
order cancelled automatically by shopee

So I emailed Shopee asking about this, their formal answer was they will refund the money within 7 to 14 working days without giving details why the order was cancelled.

shopee email response on order cancellation
shopee email response on order cancellation

Fortunately, I received the refund. It makes you feel more confident in buying from Shopee website.

shopee order charged to my credit card
shopee order charged to my credit card
shopee refund of my credit card
shopee refund of my credit card

 

Cancel Order At Shopee

I ordered Pokemon rubbers from a seller. Shopee website informed that it would be delivered in a month after order date.

After one month, when I follow up, the seller informed it couldn’t be delivered. She is not sure when it will be delivered.

So I decided to cancel my order.

cancel order at shopee
cancel order at shopee

If the order is already 3 days old, you must get seller’s approval to cancel order. If seller won’t approve, Shopee will do deliberation.

To avoid any issue, I chat with seller to approve my order cancellation because it is too long. Fortunately she agreed to it.

chat with seller on cancellation
chat with seller on cancellation

Email Cancellation Confirmation from Shopee

email cancellation from shopee
email cancellation from shopee

Refund Of Cancelled Order

Order Cancellation

cancelled shopee order
cancelled shopee order

My credit card bank statement

Shopee refund my cancelled order
Shopee refund my cancelled order

As you can see, I received on same day after approved cancellation. Based on Shopee SOP, it would take them at least 3 working days.

So to cancel order for more than 3 days

1) Have a good reason
2) Get seller’s approval by informing her directly via Shopee Chat.