Shopee - My Awesome Moments

Shopee Return Refund Due to Parcel Delivered but Actually Not Received

First time I had a problem where the parcel is delivered but I don’t receive any parcel.

Chronology of Events

25 June 2022 – Order masks
27 June 2022 – Seller dropped off the parcel
27 June 2022 – Parcel has been picked up by our logistics partner
28 June 2022 – Parcel has arrived at sorting facility
29 June 2022 – Parcel has arrived at delivery hub
5 July 2022 (16:26) – Parcel is out for delivery
5 July 2022 ( 16:27) – Parcel has been delivered

Return / Refund Request Because 6 days at Delivery Hub

So what I did I call Shopee call centre on 4th July 2022 because the parcel was at the hub for 6 days already and they advise me to request for Return / Refund and their agent will investigate with their delivery partner.

shopee return refund - parcel delivered but not received — shopee return refund – parcel delivered but not received

Suddenly on 5th July the delivery status changed to parcel has been delivered within 1 minute from the parcel is out of delivery.

Which is shocking because impossible to deliver in 1 minute. I did check whether I received any parcel which I didn’t.

shopee parcel out of delivery and delivered within 1 minute

According to Shopee call centre, even though it is delivered by ShopeeExpress but in actual fact the ShopeeExpress is not owned by Shopee. It is owned by their partner but used Shopee branding.

Besides, the call centre informed me the rider has high target to deliver parcel, so what they did they just change status without delivering a parcel and it happens so many times.

Shopee Investigate My Return / Refund Case

On 6th July, Shopee call centre called me to verify whether I received or no the parcel which I said I didn’t.

shopee return refund - shopee call centre contacted me — shopee return refund – shopee call centre contacted me

Shopee informed me that they will send email and share with them my front house photo and will ask delivery partner to share their photo as proof of delivery. According to Shopee, the delivery partner just share black photo means they didn’t take any photo when deliver the parcel.

After sending my front house photo, the delivery partner will take another 3 working days to check with their rider.

If they can’t prove then Shopee will refund my money and Shopee coins.

shopee return refund - email requesting for front house photo — shopee return refund – email requesting for front house photo

Shopee Refunded My Money & Coins

On 11th July, Shopee refunded my coins and ewallet money after they completed their investigation which means Shopee confirmed that my parcel was not delivered.

Conclusion

If your parcel is stuck at delivery hub for 4 days better call Shopee call centre and ask their advise
If parcel has been delivered but you didn’t received it, call immediately Shopee.
For me, Shopee is trusted platform even though they are not perfect but it is quite easy to contact their call centre and get resolution was fast and they keep their promise within the stipulated time.

Shopee Return Refund Due Faulty Product – Malfunction / Item Not Works As Intended

I bought a lock with digit combination at Shopee. Unfortunately the lock can’t be open even though it is set to 0-0-0-0.

I contacted seller via Shopee and WhatsApp and they asked me to return the item.

whatsapp with seller on malfunction device and asked to return

So I just follow the steps in Return / Refund and choose the right reason.

Return / Refund due to Faulty Product – Malfunction / Not Work As Intended

I choose “Faulty Product” as reason to return it back.

After click submit, I need to share photos of it. So I just share my WhatsApp discussion with the seller that asked me to return it.

After submit the photos, Shopee asked me to drop off the product at any J&T branch and show them the bar code.

shopee return refund due to device doesnt work as intented - giving proofs — shopee return refund due to device doesnt work as intented – giving proofs

shopee return refund due to malfunction drop off jnt bar code

Drop Off The Faulty Product at J&T Branch

On 30th June 2022, I went to J&T Bukit Jelutong, Shah Alam to drop it off. I needed to purchase 25 cent of packaging bag from J&T. I thought everything is covered by Shopee but it is only the postal cost is covered by Shopee.

Then J&T has to scan the bar code and the “Return / Refund” status change to seller needs to respond by 5th July 2022.

shopee return malfunction lock - use jnth packaging bag — shopee return malfunction lock – use jnth packaging bag

shopee return malfunction device - jnt bar code — shopee return malfunction device – jnt bar code

Return / Refund In Progress

After J&T scanned the bar code, the Return / Refund status change to “Return in Progress” and you will know by when Seller must respond before Shopee can process the refund.

shopee return refund due to malfunction product - being delivered — shopee return refund due to malfunction product – being delivered

My Money & Coins Successfully Refunded

I received my money and coins on the same day which is 30th June 2022 at night. Seller was fast in confirming the refund.

shopee return refund - money refunded — shopee return refund – money refunded

shopee return refund - coins refunded — shopee return refund – coins refunded

Conclusion

1) Seller was trusted one because don’t argue much on the faulty product.

2) But seller’s mistake is, he didn’t check the product before shipping out.

3) I only bought sellers with 4.9 stars rating and above and also see whether a seller is professional in responding bad rating. If seller criticizes buyer on bad rating then I won’t buy from this kind of seller

4) Shopee is fast in refunding my money as long as Seller is co-operative.

5) Return process due to faulty product was quite easy as long you have J&T branch nearby.

Shopee AIA Extended Warranty of 12 Months

Recently I bought Samsung washing machine from Shopee. When I wanted to check out, Shopee asked me whether to buy extended warranty or no from AIA.

The warranty will only be issued after the order is received.

shopee extended warranty will be issued after order is received

How Much Is the Extended Warranty

The extended warranty for 12 months costs me RM41. So I decided to give it a try.

The warranty price varies based on the item price.

What It Covers

The extended warranty covers any mechanical, electrical or electronic breakdown.

I am also not sure what it really means but my assumption is any breakdown due to those mentioned above as long as we don’t cause it to breakdown by force example handling so hard on the item until it break, it will be covered under this warranty.

How Does The Standard Extended Warranty Work?

If the electronic device has an existing original warranty, the extended warranty covers after the existing warranty expires.

If it doesn’t have an existing warranty, the extended warranty stars immediately.

Shopee AIA extended warranty - how it works — Shopee AIA extended warranty – how it works

FAQ

How to Claim?

AIA will send a specific link to do your claim and it also gives a link to download your extended warranty certificate.

shopee extended warranty certificate and where to claim

Shopee AIA extended warranty - how to claim — Shopee AIA extended warranty – how to claim

Claim Handling Service Level

Any warranty claim must be done within 21 days of breakdown.
Collection or repair (if more than RM100) will be collected by authorized repair centre
If more less than RM100, cash out will be provided within 2 to 4 working days.