I was surprised suddenly my order at Shopee was cancelled by them. It seems the shop was also banned from Shopee.
So I emailed Shopee asking about this, their formal answer was they will refund the money within 7 to 14 working days without giving details why the order was cancelled.
Fortunately, I received the refund. It makes you feel more confident in buying from Shopee website.
I ordered Pokemon rubbers from a seller. Shopee website informed that it would be delivered in a month after order date.
After one month, when I follow up, the seller informed it couldn’t be delivered. She is not sure when it will be delivered.
So I decided to cancel my order.
If the order is already 3 days old, you must get seller’s approval to cancel order. If seller won’t approve, Shopee will do deliberation.
To avoid any issue, I chat with seller to approve my order cancellation because it is too long. Fortunately she agreed to it.
Email Cancellation Confirmation from Shopee
Refund Of Cancelled Order
My credit card bank statement
As you can see, I received on same day after approved cancellation. Based on Shopee SOP, it would take them at least 3 working days.
So to cancel order for more than 3 days
1) Have a good reason
2) Get seller’s approval by informing her directly via Shopee Chat.