First time I had a problem where the parcel is delivered but I don’t receive any parcel.
Chronology of Events
- 25 June 2022 – Order masks
- 27 June 2022 – Seller dropped off the parcel
- 27 June 2022 – Parcel has been picked up by our logistics partner
- 28 June 2022 – Parcel has arrived at sorting facility
- 29 June 2022 – Parcel has arrived at delivery hub
- 5 July 2022 (16:26) – Parcel is out for delivery
- 5 July 2022 ( 16:27) – Parcel has been delivered
Return / Refund Request Because 6 days at Delivery Hub
So what I did I call Shopee call centre on 4th July 2022 because the parcel was at the hub for 6 days already and they advise me to request for Return / Refund and their agent will investigate with their delivery partner.
Suddenly on 5th July the delivery status changed to parcel has been delivered within 1 minute from the parcel is out of delivery.
Which is shocking because impossible to deliver in 1 minute. I did check whether I received any parcel which I didn’t.
According to Shopee call centre, even though it is delivered by ShopeeExpress but in actual fact the ShopeeExpress is not owned by Shopee. It is owned by their partner but used Shopee branding.
Besides, the call centre informed me the rider has high target to deliver parcel, so what they did they just change status without delivering a parcel and it happens so many times.
Shopee Investigate My Return / Refund Case
On 6th July, Shopee call centre called me to verify whether I received or no the parcel which I said I didn’t.
Shopee informed me that they will send email and share with them my front house photo and will ask delivery partner to share their photo as proof of delivery. According to Shopee, the delivery partner just share black photo means they didn’t take any photo when deliver the parcel.
After sending my front house photo, the delivery partner will take another 3 working days to check with their rider.
If they can’t prove then Shopee will refund my money and Shopee coins.
Shopee Refunded My Money & Coins
On 11th July, Shopee refunded my coins and ewallet money after they completed their investigation which means Shopee confirmed that my parcel was not delivered.
Conclusion
- If your parcel is stuck at delivery hub for 4 days better call Shopee call centre and ask their advise
- If parcel has been delivered but you didn’t received it, call immediately Shopee.
- For me, Shopee is trusted platform even though they are not perfect but it is quite easy to contact their call centre and get resolution was fast and they keep their promise within the stipulated time.