I order for McDonalds breakfast on 8th March 2023 via its mobile app. When I ordered and paid using credit card, the processing payment took so long. So I decided to close the McD mobile app and tried again.
Amount Successfully Deducted via FPX
After I tried for 8 times using credit card, I decided to use FPX. This time the amount is correctly deducted (when I checked my online account) even though it was still processing payment. Unfortunately there were still no order number.
Went To Mcd Caltex Denai Alam
So I decided just to go and pick up my order to Mcd outlet. I ask Mcd employee whether they had received my order. According to him, they didn’t receive any of my order.
So I showed to him, that Mcd mobile app has deducted my account. The employee went to get his supervisor’s advise then he prepared my order and gave it to me.
I was happy because McD didn’t make a fuss about it. I had bad experience with KFC order where the payment went thought but no receipt come out and KFC didn’t entertain me. Since then, I rarely eat KFC. Haha.
Email Notification Payments Were Successful
When I back home and checked my email, I received alerts from Mcd mobile app that all my order was paid successfully.
I didn’t call McD immediately because I was waiting for my credit card statement where it was true that the payment was successful. When I wait few days the payments weren’t credited.
Refund from Mcd on the FPX Payment
To my surprise, I received refund from Mcd the payment that I made via FPX.
I already got my food then I got the refund. Now I have to go again to Mcd Denai Alam to refund them the RM6.50.
Conclusion
I made me confident of Mcd mobile app trusted ordering system. Besides, Mcd was really accommodating my order request even they don’t see my order number and not like KFC which is really sucks.
That’s why Mcd has more visitors compared to KFC.