Exabytes Web Hosting Slow Support

Lately my web application being attacked by malware where the malware deletes important files and due to this, the website will produce 500 internal error.

Unfortunately during this festive season, Exabytes support is slow. It took them more than 2 hours to reply. As for now since 27/06/2017 – 830am till now I haven’t receive any reply from there.

I’m planning to migrate to other web hosting. Evaluating between serverfreak or shinjiru.