Recently I bought Samsung washing machine from Shopee. When I wanted to check out, Shopee asked me whether to buy extended warranty or no from AIA.
The warranty will only be issued after the order is received.
How Much Is the Extended Warranty
The extended warranty for 12 months costs me RM41. So I decided to give it a try.
The warranty price varies based on the item price.
What It Covers
The extended warranty covers any mechanical, electrical or electronic breakdown.
I am also not sure what it really means but my assumption is any breakdown due to those mentioned above as long as we don’t cause it to breakdown by force example handling so hard on the item until it break, it will be covered under this warranty.
How Does The Standard Extended Warranty Work?
If the electronic device has an existing original warranty, the extended warranty covers after the existing warranty expires.
If it doesn’t have an existing warranty, the extended warranty stars immediately.
How to Claim?
AIA will send a specific link to do your claim and it also gives a link to download your extended warranty certificate.
Claim Handling Service Level
Any warranty claim must be done within 21 days of breakdown.
Collection or repair (if more than RM100) will be collected by authorized repair centre
If more less than RM100, cash out will be provided within 2 to 4 working days.
Registration After Order Received
After “Order Received” of the device, you will immediately received WhatsApp message to register your details for your extended warranty.
Registration process and information required was straight forward.
My order at Shopee delivery status at Shopee was “Parcel out of delivery” but for nearly 2 days I didn’t receive it. Then I contacted Shopee call centre and based on their status, it seems the parcel was pending at their delivery partner.
Return / Refund Submission
The agent advised me to press “Return / Refund” button and choose #1 reason “Did not Receive The Full Order”.
According to the agent, they will investigate and if Shopee finds issue with their delivery, they will refund it in 2 days.
Surprisingly I received my refund in few hours after I pressed the “Return / Refund” button.
In this case, it is not the seller’s fault. It was Shopee’s delivery partner who was slow.