This hole appeared after heavy rain, at same day also heard few places in Shah Alam having a flash flood. We noticed there was like a sinking whole at our outside entrance to the porch.
Worried if its going to get worse .. I contacted MBSA to make a complaint. Immediately after few hours came the MBSA Penguatkuasa to do inspection since that day ada cases of flash flood and some landslide – the emergency team terus datang, masa tu rasa macam … wahhhh… efficient nya MBSA. But only a while je.. since my case not serious they submitted my complaint to Jurutera kawasan to do further inspection. IMPORTANT NOTE here is once you made complaint make sure you;
1: Take the customer service person name.
2: request for a complaint number.
3: Never accept without any complaint number coz once you hung up the call .. bye bye … its like you are calling for the first time when you want to follow up.
4: Do your follow up call.. never wait. In my case I didn’t. I just got mad to know that they closed case without even contacting me and reason being “there wasn’t any hole! … WTH!!!! (memang meletup lah terus buat new complaint .. mentioned segala nama and asked them not to give you new complaint number – refer old one or your make the complaint PUBLIC … sigh!)
5. Get the mobile number of the engineer and contractor.
6. Keep all the photos.
After 4 month baru dapat call dari MBSA contractor to telling me that they will repair soon- suspecting of drainage beam runtuh. Within a month baru la betul2 boleh datang repair. Haa..haaa … know what??? baru they all detected actually takde longkang pun bawah tu. They suspected its a pipe leakage / burst. Ohh.. why on earth need so much time to detect!!
Immediately I contacted SYABAS and logged my complaint… and SYABASSSSSS they did a great job. Their engineer came to inspect after 2 hours of my complaint. Then the contractor came later after 3 hours and they did the repairing job. Malam2 pun they did the efficient job… BRAVO!!
What i learnt here from SYABAS ;
- Leakage before water meter are responsibility of SYABAS.
- Leakage after water meter are responsibility of house owner.
- you can know if it leaks after meter coz your monthly billing will shoot up.
- You can easily log complaint through helpline number 15300
What i learnt from MBSA?? – haha… seperti Tips di atas.
My Advise: please exercise your right as the consumer! Jangan takut or malu because you pay for their service.