Tag: Unifi

Unifi Mobile Termination Experience

I had one Unifi Mobile number that I want to terminate. So I called 100 Unifi call centre on how to terminate. According to them I can terminate my Unifi Mobile either

  1. Going to TM Point
  2. via online chat at Unifi.my

I wonder why I can’t terminate via phone call. Anyway I chose to terminate via online chat because I don’t want to waste time going to TM Point.

Surprisingly it was a breeze to do the termination via online chat.

Unifi Mobile Verification of the Rightful Phone Number Owner

Unifi agent asked for:

  1. Phone number to be terminated
  2. My Identity Card number
  3. Registered email
unifi mobile termination - verification process
unifi mobile termination – verification process

Additional Information In Case Refund

The Unifi agent also asked my banks details in case needs to refund any extra payment.

  1. Bank Name
  2. Bank account number
  3. Bank holder name
  4. Bank type (Islamic or conventional)
  5. Home address
required info to terminate unifi mobile
required info to terminate unifi mobile

Explanation of The Termination

  • The line will be terminated within 1-3 working days
  • Charges will be pro rated
  • Final bill will be the next bill.
unifi mobile termination - explaination on the process
unifi mobile termination – explaination on the process

Conclusion

It was easy to terminate my Unifi Mobile line. The hard part is only to find the termination category in the online chat.

Free Wifi 6 Router from Unifi

I wanted to buy Wifi 6 router because most of my mobile devices supported Wifi 6 so I can have higher internet speed. I found a Wifi 6 router costs around RM500.

Free Wifi 6 Router from Unifi

In luck of event, I received a WhatsApp message from Unifi to upgrade my Wifi router to Wifi Router 6. At first I ignore it because I was afraid it was a scam. I received 2nd message from Unifi following up with me if I want to upgrade.

unifi send promo message to upgrade wifi 6 router
unifi send promo message to upgrade wifi 6 router

When I call 100 (Unifi call centre) to verify this, it seems they were also not aware about it. Until I received email from Telekom Malaysia asking whether I want to upgrade my wifi to wifi 6 only then I believe it was not a scam.

Wifi 6 Router Confirmation Form

unifi wifi 6 upgrade confirmation form
unifi wifi 6 upgrade confirmation form

Confirmation Message from Unifi After Form Submission

unifi confirmation of wifi 6 router upgrade
unifi confirmation of wifi 6 router upgrade

To get free Wifi 6 Router from Unifi, I need to sign 2 years contract with them which I accepted because I didn’t plan to switch.

Delivery

I registered my Wifi Router 6 on 10th June 2022 and on 20th June 2022 I received WhatsApp message saying there would be slight delay in delivering my Wifi router.

WhatsApp from unifi delay on delivery of wifi router
WhatsApp from unifi delay on delivery of wifi router

On 30th June 2022, I received WhatsApp message that I would received my Wifi router in 2 days time.

Unifi informs getting wifi router 6 in couple of days
Unifi informs getting wifi router 6 in couple of days

Finally, I received my Wifi 6 router on 1st July 2022. It took  20 days for the Wifi 6 to be delivered vs within 14 days as promised.

Surprisingly I didn’t know that there is Mesh Wifi included in the package.

received unifi wifi 6 router
received unifi wifi 6 router
Unifi wifi 6 router and its mesh wifi
Unifi wifi 6 router and its mesh wifi

 

Unifi Air Review

I ordered online Unifi Air with device of 2 years contract on 22nd June 2022. I need it to put at my Airbnb unit at Genting Permai.

The device offered by Unifi is ZTE MF286C

Fast Delivery

Surprisingly I received the Unifi Air device and SIM card in 2 days. It exceeds Unifi promise to send within 14 days.

unifi air device and sim card parcel
unifi air device and sim card parcel

unifi air ZTE MF286C wifi router

unifi air unboxing
unifi air unboxing
unifi air switching on
unifi air switching on

Setting Up the Wifi

Unifi already inserted the SIM card into the Wifi Router. So  I just need to set up the Wifi ID and its password.

To do setting, I need to connect using RJ45 cable from my laptop to the Wifi Router.

unifi air ZTE MF296C ethernet ports
unifi air ZTE MF296C ethernet ports
unifi ZTE wifi router LED status
unifi ZTE wifi router LED status

Then go to https://192.168.0.1 and default password of admin.

From the admin panel can change its Wifi ID and password. Then you also can change its default login password.

unifi air zte mf286c setting up password
unifi air zte mf286c setting up password
unifi air zte mf286c dashboard
unifi air zte mf286c dashboard

Fast Connection

The connection is fast where I can watch Netflix on 2 TVs and watch youtube at one phone and iPad. There is no buffering when connecting to internet on 4 devices simultaneously.

unifi air good internet quality at genting permai
unifi air good internet quality at genting permai
unifi air watching netflix at genting permai
unifi air watching netflix at genting permai

High Number of Connected Devices

I tried with 4 devices and all devices seems to have good internet speed.

Affordable Price

Unifi Air is the cheapest vs other competitors. Of course, you need to check your coverage before subscribing to Unifi Air. So far at Genting Permai the internet is 4G internet.

Unifi Air with device, unlimited and 24 months contract: RM79
Celcom with device, 100GB internet quota and 12 months contract: RM100
Maxis with device, unlimited and 12 months contract: RM139

unifi air wifi broadband package
unifi air wifi broadband package
celcom wifi broadband package
celcom wifi broadband package
maxis wifi broadband package
maxis wifi broadband package

Recommendation

I highly recommend Unifi Air if the coverage is good due to its cheaper price, unlimited package and good Wifi router.

 

Unifi Rewards Redeem Rebate Unifi Bill Min RM1 and Max RM200 per year

It was my first time to redeem my Unifi Rewards points. Surprisingly it was quite easy. You just need to login to Unifi website or myUnifi app.

After Login – Click Redeem on Right Side

unifi rewards redeem
unifi rewards redeem

Choose Rebate Unifi Bill

unifi rewards redeem catalogue - rebate bill
unifi rewards redeem catalogue – rebate bill

Redeem Min RM1 or Max RM200 per year.

RM1 = 100 points.

unifi rewards redeem rebate RM10 unifi bill
unifi rewards redeem rebate RM10 unifi bill

Your Unifi Bill Rebate  will be Reflected on upcoming Bill

unifi rewards - redeem - rebate unifi bill
unifi rewards – redeem – rebate unifi bill

Unifi Rewards Catalogue

Besides you have other options to redeem such as Food & Beverages.

unifi rewards catalogue redeem F&B
unifi rewards catalogue redeem F&B

TM Unifi 500Mbps Speed Test for Different Band and TP Link Mesh WIFI M45

I subscribe to TM Unifi Broadband of 500Mbps. I test its speed for different WIFI band frequency and also test my TP Link Mesh Wifi M45.

My TM Unifi Wifi Router & TP Link Mesh Wifi M45

I’m testing using fast.com and I’m sitting roughly 2 meters from my Wifi router.

TM Unifi wifi
TM Unifi wifi
TP Link Mesh WIFI M45
TP Link Mesh WIFI M45

TM Unifi Speed Test Results

I test on 01/04/2022 around 9:55PM.

Results:

Band 2.4GHz: 51 Mbps
Band 5GHz: 140 Mbps
TP Link Mesh Wifi: 250 Mbps

The fastest is to connect to my Mesh Wifi and the max it can get is only half of my 500Mbps.

unifi 500MBps band 2.4GHz speed test
unifi 500MBps band 2.4GHz speed test
unifi 500MBps band 5GHz speed test
unifi 500MBps band 5GHz speed test
unifi 500MBps mesh wifi TP Link M45 speed test
unifi 500MBps mesh wifi TP Link M45 speed test

TM Unifi 24 Hours Restoration Guarantee or RM50 Rebate

I received my RM50 rebate from TM because TM was unable to restore my Unifi within 24 hours.

Service Down for More Than 24 Hours

My TM Unifi was down for more than 24 hours due to cable cut on 28th January and it was only up by 30th January 2022.

On 4th February, I received SMS from TM stating that I was eligible to get RM50 rebate. I just need to login to myUnifi mobile application and claim the rebate by clicking on 24 hours restoration guarantee banner.

Telekom Malaysia 24 hours restoration guarantee SMS received
Telekom Malaysia 24 hours restoration guarantee SMS received

Unable To Find Rebate As Stated in the SMS

Unfortunately when I clicked on the 24 hours restoration guarantee banner, I didn’t see any rebate voucher.

TM 24 hours restoration guarantee click
TM 24 hours restoration guarantee click

 

TM 24 hours restoration guarantee - no rebate available
TM 24 hours restoration guarantee – no rebate available

 

Contact TM Customer Service Support

I sent my SMS screenshot and myUnifi app no rebate available screenshot to help@tm.com.my. TM was quick in responding to my complaint.

 

TM 24 hours restoration guarantee - RM50 rebate received
TM 24 hours restoration guarantee – RM50 rebate received

TM Did Manual Adjustment

TM did call me try to resolve the problem via phone when they were unable to do it, they manually deposited RM50 rebate into my Unifi account.

TM 24 hours restoration guarantee - RM50 rebate received
TM 24 hours restoration guarantee – RM50 rebate received

Conclusion

I was happy as the 24 hours Restoration Guarantee is not an empty promise and TM did their best to resolve my voucher problem.

Watching Netflix & Youtube at Genting Permai using Unifi Air

I use Unifi Air as my internet broadband at Genting Permai. Why I use Unifi Air? I chose it because it is affordable and unlimited data. My usage is not that heavy just watching Netflix and Youtube.

Average Download and Upload Speed

If not so many concurrent users, the speed is reasonable. On average download speed is 20MB/s and average upload speed is 2MB/s.

unifi air download and upload speed at genting permai
unifi air download and upload speed at genting permai

No Buffering when Watch Netflix and Youtube

Unifi Mesh Wifi M4 TP Link Set Up

I took the Unifi Mesh Wifi package of RM15 per month for 24 months. It was quite easy to set up just need to install mobile application Deco then follow its step by step instruction.

You can refer this document by TP Link to understand how to set it up.

I only include part not covers by the document which is the button to add new Wifi network. You just need to click on the “+” on right top.

TP Link Mesh Wifi Deco App - add new mesh
TP Link Mesh Wifi Deco App – add new mesh

Then you can follow the step by step instruction.

Below is example of pulsing blue.

 

Unifi Mesh Wifi Booster Package Comparison

Everyone must have been facing weak wifi coverage inside their home including me. That is why I’m considering installing mesh wifi booster.

Unifi Mesh Wifi Booster Package

Unifi offers mesh wifi TP Link Deco M9 (3 pack) package at RM35 per month for 24 months totaling at RM840.

For TP Deco M4 (2 pack), Unifi offers RM15 per month for 24 months and totaling at RM360

I did comparison which one is better buying upfront from any IT hardware shop or paying monthly to Unifi.

Buying Upfront of TP Link Deco Mesh Wifi

All IT Hypermarket is selling Deco M9 plus (3 pack) at RM1,269

deco m9 tp link mesh wifi
deco m9 tp link mesh wifi

For Deco M4, All IT Hypermarket is selling it at RM379.

tp link deco m4 mesh wifi booster
tp link deco m4 mesh wifi booster

Comparison

Unifi Mesh Wifi PackageBuy Mesh Wifi Device Upfront
M9 - PriceRM840RM1,269
M9 - Price difference (Unifi Mesh as baseline)0+RM429
M9 - Percentage difference (Unifi Mesh as baseline)0%+51%
M4 - PriceRM360RM379
M4 - Price difference (Unifi Mesh as baseline)o+RM19
M4 - Percentage difference (Unifi Mesh as baseline)0%+5.3%

Conclusion

Deco Mesh Wifi M9 (3 pack)

Unifi Mesh Wifi is worth to subscribe to as it is 50% cheaper vs buying upfront.

Deco Mesh Wifi M4 (2 pack)

Unifi Mesh Wifi package still wins but cheaper at only by 5%.