Shopee Return Refund Due Faulty Product – Malfunction / Item Not Works As Intended

I bought a lock with digit combination at Shopee. Unfortunately the lock can’t be open even though it is set to 0-0-0-0.

I contacted seller via Shopee and WhatsApp and they asked me to return the item.

whatsapp with seller on malfunction device and asked to return
whatsapp with seller on malfunction device and asked to return

So I just follow the steps in Return / Refund and choose the right reason.

Return / Refund due to Faulty Product –  Malfunction / Not Work As Intended

I choose “Faulty Product” as reason to return it back.

After click submit, I need to share photos of it. So I just share my WhatsApp discussion with the seller that asked me to return it.

After submit the photos, Shopee asked me to drop off the product at any J&T branch and show them the bar code.

shopee return refund due to device doesnt work as intented - giving proofs
shopee return refund due to device doesnt work as intented – giving proofs

 

shopee return refund due to malfunction drop off jnt bar code
shopee return refund due to malfunction drop off jnt bar code

Drop Off The Faulty Product at J&T Branch

On 30th June 2022, I went to J&T Bukit Jelutong, Shah Alam to drop it off. I needed to purchase 25 cent of packaging bag from J&T. I thought everything is covered by Shopee but it is only the postal cost is covered by Shopee.

Then J&T has to scan the bar code and the “Return / Refund” status change to seller needs to respond by 5th July 2022.

jnt office at bukit jelutong shah alam
jnt office at bukit jelutong shah alam
shopee return malfunction lock - use jnth packaging bag
shopee return malfunction lock – use jnth packaging bag
shopee return malfunction device - jnt bar code
shopee return malfunction device – jnt bar code

Return / Refund In Progress

After J&T scanned the bar code, the Return / Refund status change to “Return in Progress” and you will know by when Seller must respond before Shopee can process the refund.

shopee return refund in progress
shopee return refund in progress
shopee return refund due to malfunction product - being delivered
shopee return refund due to malfunction product – being delivered

My Money & Coins Successfully Refunded

I received my money and coins on the same day which is 30th June 2022 at night. Seller was fast in confirming the refund.

shopee return refund - money refunded
shopee return refund – money refunded
shopee return refund - coins refunded
shopee return refund – coins refunded

Conclusion

1) Seller was trusted one because don’t argue much on the faulty product.

2) But seller’s mistake is, he didn’t check the product before shipping out.

3) I only bought sellers with 4.9 stars rating and above and also see whether a seller is professional in responding bad rating. If seller criticizes buyer on bad rating then I won’t buy from this kind of seller

4) Shopee is fast in refunding my money as long as Seller is co-operative.

5) Return process due to faulty product was quite easy as long you have J&T branch nearby.

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