My order at Shopee delivery status at Shopee was “Parcel out of delivery” but for nearly 2 days I didn’t receive it. Then I contacted Shopee call centre and based on their status, it seems the parcel was pending at their delivery partner.
Return / Refund Submission
The agent advised me to press “Return / Refund” button and choose #1 reason “Did not Receive The Full Order”.
Refund Received
According to the agent, they will investigate and if Shopee finds issue with their delivery, they will refund it in 2 days.
Surprisingly I received my refund in few hours after I pressed the “Return / Refund” button.
In this case, it is not the seller’s fault. It was Shopee’s delivery partner who was slow.
Shopee Contact Centre Number
02 2777 9222