REAP WHAT YOU SOW
I have to cancel my order because the seller was slow in delivering my order. Besides when I chat with him no reply from the seller.
Order: 17th January 2022
Seller should delivery by: 21st January 2022
I cancel my order: 21st January 2022
Order auto cancel if no reply from seller by: 23rd January 2022
Received my full refund: 24th January 2022
I love to play Shopee Candy Game. For iPhone, I can’t find the direct access to the game. For Android you can access directly the Shopee Candy Game via Shopee Prizes.
For iPhone users, you can access the Shopee Candy Game via below links
Remember to open it via your iPhone.
For Android phone you can access it via Shopee Prizes -> Candy Game.
For iPhone, after accessing the Shopee Prizes you don’t see the Shopee Candy Game.
I can access Shopee Candy Game via Shopee Tree Game, problem is I just can do it once day. Not a good solution.
I found this way to get direct link to the game which is via Shopee Game Candy Share link.
Or
I noticed now most F&B outlets now accept Shopee eWallet with cashback. At first, I didn’t know that Shopee can be used as eWallet.
Now, if I see this kind of promo, I will use Shopee eWallet.
I found Shopee cashback is the best at current moment because the given cashback is quite good.
I want to buy Samsung computer monitor. I compared between Shopee and Lazada from same company. I noticed that Shopee is more expensive compared to Lazada.
Of course, I don’t take into account any discount provided by Shopee or Lazada.
Lazada: RM637.90 (monitor) + RM6.50 (delivery) = RM644.40
Shopee: RM695 (monitor) + RM5.60 (delivery) = RM700.60
Lazada is 8% cheaper vs Shopee.
Lazada: RM639 (monitor) + RM11 (delivery) = RM650
Shopee: RM659 (monitor) + RM3.20 (delivery) = RM662.20
Lazada is 2% cheaper than Shopee.
SEDA under Save 2.0 Program is giving away RM200 voucher to buy 5 star energy rated aircond and fridge. You can use the voucher via Shopee.
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I did my own comparison between the most popular e-commerce platform in Malaysia, Shopee & Lazada.
At first I like Lazada thanks to its smooth user interface and good delivery. But in one of my purchase I got issue with the seller and I’m unable to contact Lazada. Lazada is like a total AI platform without people interaction.
While Shopee is more human platform because you can contact Shopee and get replied from a human agent.
Thumbs up means it a win over its competitor while thumb down, the platform loses to its competitor. But it doesn’t mean if thumb down it is not worthy or reliable.
It is my way in making easy evaluation.
Below is my comparison and with it details comparison.
My preference is buying at Shopee if I can’t find an item at Shopee or I find that it is cheaper at Lazada then only then I proceed buying at Lazada.
Shopee still allows buyers to cancel order even after the item has been packed and on the way for delivery.
You just need to click cancel and choose the cancellation reason.
So far I have done 2 cancellations due to sellers unable to deliver on time. I got the full refund without problem.
Shopee also will cancel an order, if they find some problems with the seller delivery or the seller himself.
I also received full refund when order is cancelled by Shopee system. Unfortunately Shopee doesn’t notify you via email or gives any discounts like Lazada.
I never able to cancel my order in Lazada because there is no option to cancel after the order is packed even though it is very late in delivery.
Lazada only mentions we can reject the order by rejecting it at door step which is impossible to do because most of the time you are not at home when the item arrives at door step.
Fortunately Lazada will auto cancel an order and gives full refund if the order is late for delivery.
At same time Lazada will notify you via email on the cancellation and gives you discount voucher of RM4 valid within 60 days.
At Shopee, you earn Shopee coins when you buy at Shopee and when you give rating of your purchased items.
You can use the Shopee coins to get discount for your future purchases.
While Lazada, it doesn’t have its own loyalty program. It leverages on BCard. Whenever you complete your order payment, you can insert your BCard numbers.
Shopee tracking goods depends on logistics company use to deliver the item. J&T Express gives details information up to their delivery boy phone number for you to contact them directly.
While Pos Laju will give only summary info.
Due to non standardized information from different logistics companies, it is hard for to really understand meaning of each information.
Shopee doesn’t notify you via email if the items are shipped out.
It will notify you via its mobile application.
At same time, the dispatcher will call you the check whether you at home or no. If not, he would just put it at your mailbox. But I notice, this is not standard practice. It is more depending on the dispatcher.
Lazada has good standardized tracking goods information regardless logistics companies used for the delivery.
It also will auto refund your money in case the item is not delivered within stipulated time.
Lazada will email you, once the item is ready to be shipped out. It means either by today or tomorrow the item will arrive at your home.
When the item is delivered, it will send another email notification.
Besides the dispatcher will WhatsApp you directly informing that he already delivered the item.
Whenever you pay using credit card, Shopee will ask TAC to authorize the payment.
If you already save your credit card information in Lazada system, whenever you pay using credit card, Lazada will not ask for TAC to authorize the payment.
Shopee does have email support and I sent few emails and I got replied in within 1 business day and it solves all my problems.
It also have FAQ but sometimes hard to find the information you want but luckily Shopee has the email support.
So far Shopee doesn’t have Live Chat support.
Surprisingly Lazada doens’t have email support like Shopee.
Lazada also has FAQ and its FAQ have images to make you understand better.
Lazada has interactive Live Chat. It is not live chat between you and customer service agent but it is more like FAQ section with interactive interface.
I was surprised suddenly my order at Shopee Malaysia was cancelled by them. It seems the shop was also banned from Shopee.
So I emailed Shopee asking about this, their formal answer was they will refund the money within 7 to 14 working days without giving details why the order was cancelled.
Fortunately, I received the refund. It makes you feel more confident in buying from Shopee website.
I ordered Pokemon rubbers from a seller. Shopee website informed that it would be delivered in a month after order date.
After one month, when I follow up, the seller informed it couldn’t be delivered. She is not sure when it will be delivered.
So I decided to cancel my order.
If the order is already 3 days old, you must get seller’s approval to cancel order. If seller won’t approve, Shopee will do deliberation.
To avoid any issue, I chat with seller to approve my order cancellation because it is too long. Fortunately she agreed to it.
As you can see, I received on same day after approved cancellation. Based on Shopee SOP, it would take them at least 3 working days.
1) Have a good reason
2) Get seller’s approval by informing her directly via Shopee Chat.
