I did my own comparison between the most popular e-commerce platform in Malaysia, Shopee & Lazada.
At first I like Lazada thanks to its smooth user interface and good delivery. But in one of my purchase I got issue with the seller and I’m unable to contact Lazada. Lazada is like a total AI platform without people interaction.
While Shopee is more human platform because you can contact Shopee and get replied from a human agent.
Thumbs up means it a win over its competitor while thumb down, the platform loses to its competitor. But it doesn’t mean if thumb down it is not worthy or reliable.
It is my way in making easy evaluation.
Below is my comparison and with it details comparison.
My preference is buying at Shopee if I can’t find an item at Shopee or I find that it is cheaper at Lazada then only then I proceed buying at Lazada.
Order Cancellation
Shopee
Cancellation by Buyer
Shopee still allows buyers to cancel order even after the item has been packed and on the way for delivery.
You just need to click cancel and choose the cancellation reason.
So far I have done 2 cancellations due to sellers unable to deliver on time. I got the full refund without problem.
Cancellation by Shopee System
Shopee also will cancel an order, if they find some problems with the seller delivery or the seller himself.
I also received full refund when order is cancelled by Shopee system. Unfortunately Shopee doesn’t notify you via email or gives any discounts like Lazada.
Lazada
Cancellation by Users
I never able to cancel my order in Lazada because there is no option to cancel after the order is packed even though it is very late in delivery.
Lazada only mentions we can reject the order by rejecting it at door step which is impossible to do because most of the time you are not at home when the item arrives at door step.
Cancellation by Lazada System
Fortunately Lazada will auto cancel an order and gives full refund if the order is late for delivery.
At same time Lazada will notify you via email on the cancellation and gives you discount voucher of RM4 valid within 60 days.
Winner: Draw
Loyalty Program
Shopee
At Shopee, you earn Shopee coins when you buy at Shopee and when you give rating of your purchased items.
You can use the Shopee coins to get discount for your future purchases.
Lazada
While Lazada, it doesn’t have its own loyalty program. It leverages on BCard. Whenever you complete your order payment, you can insert your BCard numbers.
Winner: Shopee
Delivery
Shopee
Orders Summary Delivery Status
Tracking Goods
Shopee tracking goods depends on logistics company use to deliver the item. J&T Express gives details information up to their delivery boy phone number for you to contact them directly.
While Pos Laju will give only summary info.
Due to non standardized information from different logistics companies, it is hard for to really understand meaning of each information.
Delivery Notification
Shopee doesn’t notify you via email if the items are shipped out.
It will notify you via its mobile application.
At same time, the dispatcher will call you the check whether you at home or no. If not, he would just put it at your mailbox. But I notice, this is not standard practice. It is more depending on the dispatcher.
Lazada
Orders Summary Delivery Status
Tracking Goods
Lazada has good standardized tracking goods information regardless logistics companies used for the delivery.
It also will auto refund your money in case the item is not delivered within stipulated time.
Delivery Notification
Lazada will email you, once the item is ready to be shipped out. It means either by today or tomorrow the item will arrive at your home.
When the item is delivered, it will send another email notification.
Besides the dispatcher will WhatsApp you directly informing that he already delivered the item.
Winner: Lazada
Payment Security
Shopee
Whenever you pay using credit card, Shopee will ask TAC to authorize the payment.
Lazada
If you already save your credit card information in Lazada system, whenever you pay using credit card, Lazada will not ask for TAC to authorize the payment.
Winner: Shopee
Support
Shopee
Email Support
Shopee does have email support and I sent few emails and I got replied in within 1 business day and it solves all my problems.
FAQ
It also have FAQ but sometimes hard to find the information you want but luckily Shopee has the email support.
Live Chat
So far Shopee doesn’t have Live Chat support.
Lazada
Email Support
Surprisingly Lazada doens’t have email support like Shopee.
FAQ
Lazada also has FAQ and its FAQ have images to make you understand better.
Live Chat
Lazada has interactive Live Chat. It is not live chat between you and customer service agent but it is more like FAQ section with interactive interface.
Winner: Shopee