Tag: SISPA

Majlis Bandaraya Shah Alam Submit General Complaint

I found main hole covers near my house area are badly bent. It is really dangerous for any vehicles passing through the road. Furthermore during heavy raining, you can’t really see the dented main holes.

So I submit my complaint to Majlis Bandaraya Shah Alam (MBSA) via Selangor Sistem Pengurusan Aduan portal.

mbsa aduan general complaint form
mbsa aduan general complaint form

My Complaint To MBSA

mbsa aduan snippet
mbsa aduan snippet

The dented main hole covers

badly bent main hole cover
badly bent main hole cover

MBSA Keeps Resident Updated

Surprisingly few days after I submitted my complaint, MBSA officer called me and informed me when they will investigate it and told me if it is true the expected timeline to repair it.

Besides MBSA keeps sending email on the progress status

mbsa keeps resident updated on the complaint
mbsa keeps resident updated on the complaint

The new and more rugged main hole cover

repaired and more rugged main hole
repaired and more rugged main hole

Conclusion

I submitted my complaint on 14th April 2021 and the main hole covers are replaced on 15th May 2021. It took MBSA 1 month to replace them.

I like to praise to MBSA for their fast response and quick action.