Tag: MBSA

Tindakan Pantas Majlis Bandararaya Shah Alam Aduan Jalan Berlubang

Saya amat berpuas hati dengan Majlis Bandaraya Shah Alam kerana segala aduan saya telah diambil tindakan dengan cepat selain itu, MBSA sentiasa bagi status terkini mengenai aduan saya.

mbsa-aduan-jalan-berlubang-di-shah-alam
mbsa-aduan-jalan-berlubang-di-shah-alam
lubang jalan yang telah dibaiki - mbsa
lubang jalan yang telah dibaiki – mbsa

Kronologi

Aduan dibuat: 1/11/2022
MBSA makluman terima aduan: 1/11/2022 (melalui email dan SMS)
Jalan berlubang ditampal: 4/11/2022 (menerima makluman melalui SMS & email dan bila periksa memang dah ditampal.)

Ambil masa 4 hari sahaja.

MBSA siasatan akan dijalankan
MBSA siasatan akan dijalankan
SMS makluman status aduan MBSA
SMS makluman status aduan MBSA

Rumusan

MBSA memang cepat bertindak. Saya telah membuat beberapa aduan dan semua aduan dimakluman status dari semasa ke semasa dan dibaiki dengan cepat.

Jika terlambat, MBSA akan menelefon dan memaklumkan akan kelewatan kerja-kerja pembaikan.

Berbanding dengan Majlis Perbandaran Bentong berbulan kekadang tiada maklumat terkini. Menunggu hampir setahun sebelum jalan berlubang dibaiki.

Semak Cukai Taksiran Majlis Bandaraya Shah Alam MBSA

Saya puas mencari kat Google (menggunakkan desktop) pautan untuk semakan cukai taksiran Majlis Bandaray Shah Alam (MBSA). Malangnya tak jumpa.Tapi bila Google menggunakan phone jumpa pula pautan untuk menyemak cukai taksiran.

Pautan tersebut: https://pbtpay.kpkt.gov.my/

Pilih Majlis Bandaraya Shah Alam

semak cukai taksiran majlis bandaraya shah alam MBSA - cari shah alam
semak cukai taksiran majlis bandaraya shah alam MBSA – cari shah alam

Masukkan Akaun anda & Keputusan Semakan akan dipaparkan

semak cukai taksiran majlis bandaraya shah alam MBSA - hasil semakan
semak cukai taksiran majlis bandaraya shah alam MBSA – hasil semakan

 

Majlis Bandaraya Shah Alam Submit General Complaint

I found main hole covers near my house area are badly bent. It is really dangerous for any vehicles passing through the road. Furthermore during heavy raining, you can’t really see the dented main holes.

So I submit my complaint to Majlis Bandaraya Shah Alam (MBSA) via Selangor Sistem Pengurusan Aduan portal.

mbsa aduan general complaint form
mbsa aduan general complaint form

My Complaint To MBSA

mbsa aduan snippet
mbsa aduan snippet

The dented main hole covers

badly bent main hole cover
badly bent main hole cover

MBSA Keeps Resident Updated

Surprisingly few days after I submitted my complaint, MBSA officer called me and informed me when they will investigate it and told me if it is true the expected timeline to repair it.

Besides MBSA keeps sending email on the progress status

mbsa keeps resident updated on the complaint
mbsa keeps resident updated on the complaint

The new and more rugged main hole cover

repaired and more rugged main hole
repaired and more rugged main hole

Conclusion

I submitted my complaint on 14th April 2021 and the main hole covers are replaced on 15th May 2021. It took MBSA 1 month to replace them.

I like to praise to MBSA for their fast response and quick action.