In my case it is a bit prolonged to get iKad. During my collection of permit sticker none of the MYEG rep told me about the iKad. Only on my way home I realised that I should have it and give them a call.
Immediately I contacted MYEG call centre and was informed that due to delay printing by PNB they have to release the permit first and I have to follow up with PNB on the card issuance.
I tried to call few given numbers from fixed line to handphone number but no one pick up.
Clarify with MYEG that the card issuance not for free and I was charged when I applied for the processes initially.
Decided to also emailed PNB at firstname.lastname@example.org to get them revert on the status. Their feedback;
My case – my permit sticker was released between (1 Aug 2018 – 24 September 2018) and for all releases within this period are affected due to card run out of stock.
Expected by October they will courier following to the permit addressed.