Recently my son PC couldn’t boot up. I bought it at Viewnet less than 2 years ago and I notice most of components are still under warranty.
I’m buying most of my PC now at Viewnet because I found it has cheaper price vs other shops.
I did the warranty claim without receipt because the technician able to trace back the hardware serial number to its receipt.
Send for Warranty Claim
I went to Viewnet Service Centre and the technician informed me that to do inspection they will charge RM30 not inclusive of any repair cost.
I send and left the PC at Viewnet Service Centre in the morning around 1030AM and Viewnet technician responded to me on the problem found at 630PM on same day via WhatsApp.
According to the technician, it is due to faulty Kingston SSD and fortunately it is still under warranty so I can claim warranty from manufacturer and Viewnet will do it for me.
How Much it Cost?
It costs me:
Inspection: RM30
Installation: RM80
Total: RM110
I have to pay for the installation because according to the technician the warranty claim is more than 2 years.
How Long It Takes for the Warranty Claim?
The technician informed it will take 3 to 6 weeks working day to get replacement from manufacturer.
I sent my PC on 29th April 2024 and get my PC repair on 25th May 2025 so it is nearly 4 calendar weeks.
Overall Satisfaction
Overall I’m happy with the support I get and Viewnet WhatsApp Service Number is responsive to any of my query.
Only thing not happy they charge me RM80 just to replace my SSD. It should be lower.
Viewnet Service WhatsApp Number: 016 336 2545