We have an Airbnb listing at Genting Permai. All the while we receive Airbnb payments without any problems.
Unfortunately we don’t receive one of payments amounted to around RM300. We received an email from Airbnb saying that the payment will be in by latest 13th June 2022.
Payment Method
For Airbnb payment method, we use bank transfer. You just need to fill in your correct SWIFT code. You can get your SWIFT code from your bank.
Where to Get Airbnb Online Support
At footer of Airbnb website, click the link of “Help Centre”.
At the support page, you can see “Contact Us” to contact Airbnb online support.
Airbnb Online Support
After contacting Airbnb support, immediately we received phone call from Airbnb.
I think Airbnb gives priority support to superhost like us.
According to Airbnb, they already transferred the money to our bank account. We should check with our bank whether the fund is floating.
When we contacted our bank, according to them there is not floating fund to our account.
The bank asked us to get ARN number from Airbnb to confirm that they did transfer the money.
An acquirer reference number, or ARN, is a unique number created in credit or debit card transactions when it transfers from the merchant’s bank through the payment processor, and to the card holder’s bank.
These unique digits make your transaction traceable so if an error occurs with the bank or merchant accounts, the information can be found.
Payment Received
After we informed Airbnb to give us the ARN number. The support agent forwarded our request to another Airbnb agent who was specialist in money transfer problem.
After the tracing was done, we received the payment within 5 hours.