PLUS charged me maximum toll fee of RM36.70 due to my mistake where I entered the toll using RFID but exit using Smart Tag.
Request Refund
So I have to request refund at below link
Step 1 – Fill Up Your Card & IC Number
Step 2 – Fill In Your Name, Telephone & Email
Step 3 – Fill In The Details Why You Request for Refund
Summary Report After Fill In All Information
Ticket Given For Easy Follow Up
Refund Status
As of now (25th January 2022), I still don’t received the refund. I did my request on 21st January 2022. According to TNG it will be refunded within 30 days.
Latest as of 9th March 2022, still no refund. After the 30 days I had to email to careline@touchngo.com.my to ask Touch & Go to expedite my refund request.
I received SMS on 9th March 2022 that Touch & Go requires additional 14 working days to review my request.
For me Touch & Go very slow in doing their jobs.
Yahoo! I Received My Refund
I received my refund on 26th April 2022. I have to wait for 3 months since my refund request was on 21st January 2022.
I got it after so many follow up via emails.