I received my RM50 rebate from TM because TM was unable to restore my Unifi within 24 hours.
Service Down for More Than 24 Hours
My TM Unifi was down for more than 24 hours due to cable cut on 28th January and it was only up by 30th January 2022.
On 4th February, I received SMS from TM stating that I was eligible to get RM50 rebate. I just need to login to myUnifi mobile application and claim the rebate by clicking on 24 hours restoration guarantee banner.
Unable To Find Rebate As Stated in the SMS
Unfortunately when I clicked on the 24 hours restoration guarantee banner, I didn’t see any rebate voucher.
Contact TM Customer Service Support
I sent my SMS screenshot and myUnifi app no rebate available screenshot to help@tm.com.my. TM was quick in responding to my complaint.
TM Did Manual Adjustment
TM did call me try to resolve the problem via phone when they were unable to do it, they manually deposited RM50 rebate into my Unifi account.
Conclusion
I was happy as the 24 hours Restoration Guarantee is not an empty promise and TM did their best to resolve my voucher problem.