Shopee Automatically Cancelled My Order

order cancelled automatically by shopee

I was surprised suddenly my order at Shopee was cancelled by them. It seems the shop was also banned from Shopee.

order cancelled automatically by shopee
order cancelled automatically by shopee

So I emailed Shopee asking about this, their formal answer was they will refund the money within 7 to 14 working days without giving details why the order was cancelled.

shopee email response on order cancellation
shopee email response on order cancellation

Fortunately, I received the refund. It makes you feel more confident in buying from Shopee website.

shopee order charged to my credit card
shopee order charged to my credit card
shopee refund of my credit card
shopee refund of my credit card